Complaints and feedback
Tell us if something has gone wrong or you have a suggestion for improving our service.
How to contact us
Email info@nzeducate.me or write to NZ Education Services Limited, PO Box 24028, Manners Street, Wellington, New Zealand.
Use the subject “Complaint” or “Feedback”. For a privacy concern, use “Privacy complaint”.
What to include
Please tell us what happened, when it happened and what outcome you would like. Include your assessment reference if you have one and a way for us to contact you.
Only include information needed to explain the concern. Please do not email passport copies, bank statements or unrelated information about other people.
What happens next
We will review your concern and contact you if we need more information. We will explain our response and any proposed next steps. If you think we have misunderstood something, tell us so it can be considered.
For a request to access or correct personal information, please see our privacy statement. We may need to verify your identity before discussing a personal record.
If your concern is not resolved
For privacy concerns, you can contact the New Zealand Office of the Privacy Commissioner. You do not have to accept our response before seeking independent advice.
These arrangements do not limit any rights or remedies available to you under New Zealand law.